Shipping Policy

Processing times 

Our normal processing time is 24-48 hours, but sometimes it can take longer than that, depending on holidays and higher demand periods. In such cases, we reserve the right to ship your order within 10 business days. If big delays are expected, we will send you a message with an update on your expected date of shipment.

 

Shipping times 

Our shipping times depend on the country you live in. Unless stated otherwise on the product page, typical shipping windows are as follows for all regions/countries:

US: 10 - 15 business days

Other countries: 15 - 25 business days

*P.S. Pre-order items will process and ship accordingly to their defined and informed terms, which may be different from the information above.

 

Important notice regarding COVID-19:

Due to the COVID-19 pandemic, some courier and postal companies like UPS and DHL can face delays both on tracking updating and also deliveries itself.

So if you experience extra delays on the previously mentioned shipping and delivery times, we kindly ask for your understanding regarding that matter.

 

Orders with multiple items

When you place an order with multiple products or variations (color or size for example), we will adjust our logistics to fulfill your order in the fastest and most efficient possible way, meaning you may receive your products in only one single shipment or multiple shipments, according to the availability of products in our warehouses.

Please be aware that If your order contains a product that offers faster shipping times than other different products in the same order, we can not guarantee you will receive both items together, in the same shipment.

  

Tracking codes

When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, it's okay. Contact us and we'll fix it.

 

Unexpected delays 

In some instances, the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over.

All shipping times exclude clearance/customs delays.

Customers are responsible for any custom fees that may be associated with the order once it arrives at the border.

After you place an order on dseahorsestore, we will ship it within 1-3 working days.